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Emotional intelligence specialist - Freelance coach, author and speaker from Canada
Workshops and conferences at the heart of the 5 core skills managers are looking for when it comes to improve their leadership and effectiveness. 1) Reduce your stress and clear your mind before making an important decision 2) Control your emotions and body language in front of your clients and employees + get rid of your apparent lack of confidence, that means don't show up with shaky hands and/or no longer freeze when confronted to intimidating people 3) Take instant benefits from nonverbal moves and silent communication 4) Enlarge your sense of humor and change your approach when there is a matter (gravity) in a situation or internal crisis 5) Resolve conflicts by mobilizing positive concepts


Emotional intelligence free tests (EQ tests list) and courses with diplomas (EQ degrees)

Emotional intelligence diploma

Reduce the stress as soon as possible before meeting your people

1. The first step is to identify the stress symptoms before dealing with actual situations, coworkers, employees. If you wait until you feel your stomach sore like crazy to wake up about it, you are in big trouble. Too many believe that being anxious means being breathless, shaking on his feet or muscles painful. There is a series of symptoms like if you get angry at people easily, or you are severe an yelling at each other, even if you feel comfortable and fully mastering your body, that's a mistake.

2. A well-known strategy used to lower the stress level is to get surrounded by those with whom you get along the most for a period of time (15 minutes to 60). As a social creature, the mankind has a propension to regroupe when something bad happens. Try it. An idea among others? Walk to the closest Starbucks and bring a crate of fresh coffee (4 to 8 hot coffee mugs) to your colleagues and offer them. You just have won a 15 minutes of break with 4 persons that are suddently willing to have a friendly conversation and that are in a positive mood. Perhaps you can use that time to share a part of your feelings and concerns, and ask for some advice.

Montreal EQ Skills Training

Stop acting like a robot, listen to your emotions

1. Yes, everyone has strong emotions. Even the less demonstrative ones feel anger, desire, jealousy, loussadness and joy... It's not true that you can be informed of a refused promotion and go back to work without lacking your actual productivity (a downgrade of your normal productiveness activity).

2. Do you dig your problems instead of staring at them? You need to face it but keeping in mind that it shall not be considered when it's time to make a business decision. However, canalizing the mainstream of your intense feelings might be transformed in a creative energy that will contaminate your surroundings and make everyone giving chase after the same goal. You get help, it reduces your anxiety and you now have better emotional intelligence skills to deal with.

Your body is the message

1. We never insist enough about those discrete messages that are constantly "broadcasted" by your body language all day long. You need to be aware of your own signals and read yourself the way they are read and understood by others. Take control of your own role at the theater in front of you captivated audience.

2. To make sure your are properly understood, keep your eyes on others' eyes while speaking. The eye contact secures the flow of a discussion and keep yourself from daydreaming when you are receiving an answer, otherwise it may be considered as a lack of interest or empathy about the issue you are dealing with. Do your best to show a positive facial expression and collaborative/engaging voice tone including acquiescence moves in order to encourage to other to keep speaking.

You can be funny

1. Laughing is a part of social life and it must be mainted at the office because it elevates everyone's mood and acts as a natural nervous system relief. The first criteria doctors consider when they examine a depressed patient is the absence or not of a sense of humor. Those suffering from depression lack of a playful set of communication strategies too.

2. If you are not good at telling joke (or a bad actor), replace it by creating funny situations like scotching a print of a cartoon on your desk door that will amuse the others and make them talking to you about how funny to find it. For some workers, being a joker is a full time job, a constant part of their personnality. And guess what? They are also the ones that everyone else likes and wants to work together. During break time, hide objects, run after someone, play with a toy or pour some salt instead of sugar in your neighbour's coffee mug.

Forgiving is the most important part of any disagreement

1. You feel that you experience a situation that needs to raise your level of emotional intelligence here. You have a conflict but remember that it takes 2 to tango. If you keep expressing resentments, it means that you haven't forgiven the other and as a reaction of self-defense, he will continue to build that argument against you + will try to find friendly support in the organization. Tst tst, you are both escalating the case here.

2. It's not a matter of punishment, don't expect that whether you are right or wrong that a superior is about to come and punish one of you because he failed to find the answer or the proper strategy. Managers can't behave that way (taking a clear position for someone). You are just both generating a conflict and you need first to disengage from it and propose other ways of thinking. Avoid to be personal and demonstrate clearly that you forgive the other if he/she had an appropriate behavior (insults, angry) that hurt your feeling. Go forward and do not alert your superiors about what happened, you will be both incorrectly deserved by that. Every disagreement is an opportunity for stimulating growth, establishing trust and imposing leadership to your folks. Surviving to conflictual challenges is where you can obtain long-lasting respect and develop your mediation side.

An effective kick-start for staff, supervisors and managers is to put everyone in training

A personalized training course including team building and workshops to recognize the EQ skills that work well in the personal relationships and at work as well. Over the last 40 years, researchers have found and validated that among the most skilled employees with the highest IQ level are often the less productive ones. Holding degrees and technical competences is not a guarantee of success in any field. Numerous scientists like Dan Goleman, Howard Garxden, Jack Block have illustrated that subjects with average IQ score but with high emotional intelligence numbers / values are those who have the best salaries and positions.

Here are a list of given emotional intelligence tests with short reports + solutions for extra training.

EQ Free test #1. Are you emotionally intelligent? Tell me more about the way you argue when you have a conflict! Raising the voice, calling names and apologizing afterwards is a part of your toolbox.

EQ Free test #2. Do you make yourself clear with your explanations? Detecting the mood of the audience before starting to speak by reading their body language and listening carefully at their voice. There is a pre-disposition to discover and understand the point of views.

#3. Are you jealous when someone gets a salary raise, a promotion or greetings for the boss owner? Several men and women working for the same company believe that it's impossible to make friends and that all of their coworkers are fake and/or a bunch of manipulators or simulators. They represent a constant treath to themselves and they can be fired because of gossips. So, it's important to not become friends nor to open himself/herself whatever happens. They are in jail and they just want to make good time and get the salary every 2 weeks with no hassles. You don't care about the way others see and consider you, the only thing that matters is that they gather no information you. You do your task, you eat your lunch in your personal office behind closed doors and disappear at 5:00 PM.

#4. The Self-Disclusure Examination : a relative has died and the secretary looks at you and ask if you are ok. Your answer is : I'm fine, just wondering about something. You switch to the weather forecast for the coming week-end.

You made a sudden discovery, it came out of the blue : 2 already married colleagues are having an affair at the company. You are disgusted about it but you keep it to yourself only and no one will never hear you talking about it.

I don't trust my weird colleagues

Management conflict resolution / solving strategies involving emotional intelligence knowledge
Management conflict solving





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